• Job Details

  •  
  • Job Details
  • Job Title / Designation :

    Pharmacovigilance - Service Delivery Manager
  • Number of Vacancies :

    5
  • Job Description :

    • Lead the PV operations of designated locations
    • Overall responsible for successful delivery ofservice at offshore
    • Strategic decisions with regard to operations at offshore
    • Attrition management at offshore operations
    • Ensure customer satisfaction on project deliverables
    • Assess and prioritize actions
    • Lead and manage the implementation of the project
    • Monitor overall performance of SLAs
    • Follow up if SLA is not meeting expectations
    • Make operational decisions with regards to operations offshore
    • Lead operational review meetings and contribute to steering meetings
    • Capacity planning and work load forecasting in consultation with Management
    • Maintain knowledge on current staffing pattern and foresee future staff requirement to facilitate timely recruitment
    • Responsible for hiring, setting and monitoring of annual performance for team members
    • Responsible for people management including coaching and career development and talent retention of Project team members
    • Attend regular review meetings and liaise with management as appropriate
    • Identify opportunities for continuous improvement in PV operations
    • Provide support to internal & external audits for PV operations
    • Generation of monthly performance reports
    • Provide annual performance appraisals of direct reports and provide regular feedback.
    • Ensure completion of training plan and training records for all direct reports
    • Reporting to the Deputy General Manager on performance, work in progress status and escalations if any
    • Identify Issues/Risks
  • Work Experience :

    Between 8 Years to 10 Years
  • Functional Area :

    Pharma / Biotech / Healthcare / Medical / R and D
  • Industry Type :

    BPO/ITES
  • Keywords :

    Pharmacovigilance
  • Job Location :

    Mumbai
  • Desired Candidate Profile
  • Profile Description :

    • Excellent leadership skills with strong emphasis on target and expectation setting
    • Ability to act in an intercultural setting by translating customers expectation to team leads and also directly to the service team
    • High affinity to process driven tasks and structured approaches
    • Ability to self-manage and self-motivate as well as motivate team leads and the entire service team
    • Solution oriented and proactive behavior
    • Ability to describe and present complex topics in an easy to understand way
    • Excellent written and verbal communication including professional documentation skills
    • Excellent in prioritize tasks, meet deadlines and work under changing conditions and high pressure
    • Concern for training
    • Team Player
    • Knowledge of Clinical research and Pharmacovigilance processes

  • Basic/Graduation :

    Any graduate
  • Post Graduation :

    M.Pharma
  • Recruiter Contact Details
  • Contact Person :

    Ms.Supriya Ranaware
  • Address :

    308 - 309, Metro House, 7/B, Mangaldas Road, Opp. TMTC, Pune - 411 001.